Shipping policy
Last Updated: 12 October 2026
At Safety Rubber Mats, we are committed to providing a reliable, efficient and transparent delivery service. We aim to ensure that your rubber matting and flooring products arrive safely and in good condition.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through https://safetyrubbermats.co.uk/.
1. Delivery Locations
Safety Rubber Mats provides delivery services to eligible addresses throughout the United Kingdom, subject to product availability, courier coverage and applicable delivery restrictions.
Our delivery areas may include:
- England
- Scotland
- Wales
- Northern Ireland
- Scottish Highlands and Islands, subject to courier availability
- Other eligible UK locations supported at checkout
Delivery availability and charges may vary according to your postcode, product dimensions, total order weight and courier requirements.
If your address is not supported during checkout, please contact us before placing an order.
2. Order Processing
Orders are processed after successful payment authorisation and acceptance.
Processing times may vary depending on product availability, quantity, size and any special preparation requirements.
Orders placed during weekends or public holidays may be processed on the next working day.
Some products, including rubber flooring rolls, heavy-duty stable mats and custom-cut flooring, may require additional preparation before dispatch.
Once your order has been dispatched, we will provide relevant shipping information where tracking is available.
3. Shipping Charges
Shipping charges are calculated or displayed during checkout before you complete your purchase.
Delivery costs may depend on:
- Delivery destination and postcode
- Product size and weight
- Number of items ordered
- Selected delivery service
- Courier or pallet delivery requirements
- Any additional handling requirements
Large, heavy or oversized rubber flooring products may require specialist transportation.
All applicable delivery charges will be communicated before order submission.
4. Estimated Delivery Times
We aim to dispatch and deliver orders as efficiently as possible.
Estimated delivery periods depend on product availability, courier services and delivery location.
The applicable delivery estimate will be displayed during checkout, provided in your order confirmation or communicated separately where required.
Delivery estimates are not guaranteed unless we have expressly agreed to deliver by a specific date.
For consumer purchases, unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days after the contract is formed, in accordance with applicable UK consumer law.
If we are unable to meet an agreed delivery deadline, you may have rights to cancel your order and obtain a refund in accordance with applicable legislation.
5. Standard Delivery
Standard delivery is available for eligible products and destinations.
Orders are delivered through suitable courier or logistics partners, depending on the size and weight of the goods.
Standard deliveries will normally be made to the delivery address specified during checkout.
Please ensure your address, postcode and contact information are accurate to avoid unnecessary delivery complications.
6. Heavy and Bulky Product Deliveries
Some Safety Rubber Mats products are particularly heavy, large or difficult to transport.
These may include:
- Rubber Flooring Rolls
- Heavy-Duty Stable Mats
- Industrial Rubber Matting
- Large Entrance Mats
- Playground Safety Flooring
- Bulk Orders of Rubber Floor Tiles
Such products may require specialist courier, freight or pallet delivery services.
Depending on the delivery service, customers may need to make suitable arrangements for receiving and handling heavy items.
Where additional delivery arrangements, access requirements or unloading responsibilities apply, we will communicate these before purchase or as otherwise required by law.
For large commercial orders, please contact us to discuss delivery requirements.
7. Order Tracking
Where courier tracking is available, tracking information will normally be provided after dispatch.
You may receive shipping updates through email or other contact methods provided during checkout.
Tracking availability depends on the selected delivery provider and service.
If you require assistance tracking an order, please contact:
Email: sales@safetyrubbermats.co.uk
Phone: +44 7723 809363
Please include your order number when contacting us.
8. Delivery Address Accuracy
Customers are responsible for providing accurate delivery information during checkout.
Please ensure that your delivery details include:
- Full recipient name
- Complete delivery address
- Correct postcode
- Valid telephone number where required for delivery coordination
- Relevant access instructions where applicable
If you discover an error in your delivery details, please contact us as soon as possible.
We will attempt to update your details before dispatch, but changes may not always be possible once an order has entered the shipping process.
Where inaccurate customer-supplied information results in avoidable additional delivery costs, we will discuss any applicable charges before arranging a further delivery attempt.
9. Missed or Unsuccessful Deliveries
If a courier cannot complete delivery, they may attempt redelivery or provide alternative collection instructions.
Customers should follow any reasonable instructions provided by the courier.
If a parcel is returned to us because delivery could not be completed, please contact our support team so we can discuss appropriate next steps.
Any additional delivery charges will be assessed fairly and in accordance with applicable consumer rights.
10. Damaged Products During Delivery
We take reasonable steps to ensure that orders are securely packaged and transported.
If your products arrive damaged, please contact us promptly.
To help us investigate, please provide:
- Your order number
- A description of the damage
- Photographs of the affected products
- Photographs of the packaging, where available
Email: sales@safetyrubbermats.co.uk
We will investigate the issue and arrange the appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your statutory rights.
Failure to report damage immediately does not remove your legal rights.
11. Missing or Incorrect Items
If your delivery is incomplete or contains incorrect products, please contact us as soon as reasonably possible.
Provide your order number and details of the missing or incorrect products.
We will investigate and arrange an appropriate resolution, such as supplying the missing items or issuing a refund where required.
You will not be charged additional delivery fees for correcting an error for which we are responsible.
12. Delayed or Lost Deliveries
Although we aim to deliver orders within the estimated timeframe, unforeseen delays can occasionally occur.
Potential causes include:
- Severe weather
- Courier disruptions
- Transportation delays
- High seasonal order volumes
- Remote delivery locations
- Operational or logistical issues
If your delivery is delayed, please contact us so we can investigate.
Where goods are lost in transit, we will take appropriate steps to resolve the matter.
For consumer purchases, we generally remain responsible for the goods until they come into your physical possession or that of a person you have identified, subject to applicable legal exceptions.
Where delivery obligations are not met, customers retain their rights under the Consumer Rights Act 2015 and other applicable legislation.
13. Delivery of Custom-Cut and Made-to-Order Products
Certain products may be manufactured, prepared or cut according to customer specifications.
These orders may require additional processing time before dispatch.
Where applicable, estimated preparation and delivery times will be communicated before purchase.
Customers should verify measurements, dimensions and product specifications before submitting customised orders.
Any cancellation or return restrictions applicable to genuinely customised products are explained in our Returns & Refunds Policy.
Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected.
14. Commercial and Bulk Orders
Safety Rubber Mats also supplies rubber matting and flooring products for commercial, industrial, agricultural and other business applications.
Bulk orders may require additional logistics arrangements due to their size, weight or delivery requirements.
For commercial delivery enquiries, please contact:
Email: sales@safetyrubbermats.co.uk
Phone: +44 7723 809363
We can discuss delivery requirements and applicable transportation arrangements before order confirmation.
15. International Shipping
International delivery is not automatically available for all products or destinations.
If international shipping is offered, applicable destinations, shipping costs and relevant delivery conditions will be provided before purchase.
For orders delivered outside the UK, customs duties, import taxes or other charges may apply.
Any responsibility for such charges will be communicated before purchase in accordance with applicable legal requirements.
Please contact us to enquire about delivery outside the United Kingdom.
16. Returns and Delivery Costs
If you wish to return a purchased product, please review our Returns & Refunds Policy for full details.
For qualifying consumer cancellations, refunds will include standard outbound delivery charges where legally required.
Customers may be responsible for direct return shipping costs for change-of-mind returns where properly disclosed before purchase.
For faulty, damaged or incorrectly supplied goods, we will fulfil our obligations regarding reasonable return costs under applicable UK consumer law.
17. Changes to This Shipping Policy
We may update this Shipping & Delivery Policy to reflect changes in delivery services, courier arrangements, business operations or legal requirements.
Any updates will be published on this page with a revised date.
Changes will not retrospectively remove rights or alter accepted contractual commitments where doing so would be unlawful.
18. Contact Us
If you have any questions about shipping charges, delivery availability, order tracking or delivery-related concerns, please contact us.
Safety Rubber Mats
Website: https://safetyrubbermats.co.uk/
Email: sales@safetyrubbermats.co.uk
Phone: +44 7723 809363
Address: 9 Fiveacre Close, Thornton Heath, England, CR7 6AS
Our customer support team will make reasonable efforts to assist with your enquiry and provide relevant delivery information.
Safety Rubber Mats is committed to providing dependable delivery services and a transparent shopping experience for every customer.
