Privacy policy
Last Updated: 12 October 2026
At Safety Rubber Mats, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, https://safetyrubbermats.co.uk/, make a purchase, contact us or interact with our services.
We aim to handle your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Information We Collect
When you use our website or purchase products from Safety Rubber Mats, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
- Account registration details, where applicable
- Order history and purchase information
Payment Information
When you make a purchase, payment information is processed through the payment providers available at checkout. We receive transaction details and payment confirmation information necessary to manage your order.
We do not normally receive or store your complete payment card details.
Technical Information
When you browse our website, we may automatically collect technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and browsing activity
- Referral sources
- Cookie identifiers and website interaction information
Communication Information
If you contact us through email, a contact form or other customer support channels, we may retain your enquiries, messages and related correspondence.
2. How We Use Your Information
We collect and process personal information for purposes including:
Order Processing and Fulfilment
To process payments, confirm purchases, prepare orders, arrange deliveries and provide order updates.
Customer Support
To respond to enquiries, resolve complaints, handle product returns and provide assistance with our products or services.
Website Improvement
To analyse website performance, identify technical issues and improve browsing, navigation and shopping experiences.
Marketing and Promotional Communications
To send product updates, special offers, promotional campaigns or newsletters where permitted by law.
You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in our communications or contacting us directly.
Security and Fraud Prevention
To protect our website, customers and business against fraudulent transactions, unauthorised access and other security threats.
Legal and Regulatory Compliance
To maintain relevant business records, comply with tax and accounting requirements and fulfil applicable legal obligations.
3. Legal Basis for Processing Personal Data
Under the UK GDPR, we rely on appropriate lawful bases when processing personal information.
Contractual Necessity
We process information necessary to fulfil purchases, arrange deliveries, manage returns and provide services requested by customers.
Legal Obligations
Certain information must be retained or processed to meet applicable accounting, taxation, consumer protection and other legal requirements.
Legitimate Interests
We may process personal data where reasonably necessary for our legitimate business interests, including website security, fraud prevention, customer service and improving business operations, provided those interests are not overridden by your rights.
Consent
Where required, we obtain your consent before sending certain marketing communications or using non-essential cookies and tracking technologies.
You may withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
4. Sharing Your Personal Information
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify: Our eCommerce platform provider, which supports website functionality, checkout and store operations.
- Payment Service Providers: Companies that securely process customer payments.
- Delivery and Courier Partners: Organisations responsible for transporting and delivering purchased products.
- IT and Website Service Providers: Companies supporting website hosting, maintenance, security and technical services.
- Analytics and Marketing Providers: Services used to understand website performance and manage marketing activities, where applicable.
- Professional Advisers and Regulatory Authorities: Where disclosure is necessary for legal compliance, professional advice or lawful requests.
We only share personal information where there is an appropriate reason and legal basis to do so.
We do not sell personal information to third parties for their independent marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality and improve the shopping experience.
Cookies are small files stored on your device when you visit a website.
We may use the following categories:
Essential Cookies
Necessary for core website functions such as shopping carts, checkout processes, account access and security.
Analytics Cookies
Used to understand website traffic, visitor interactions and site performance.
Functional Cookies
Used to remember certain preferences and improve website usability.
Marketing Cookies
Where implemented, these help us understand advertising performance and deliver more relevant promotional content.
We will request consent where legally required before using non-essential cookies or similar tracking technologies.
You can manage your preferences through our cookie consent controls, where provided, and your browser settings.
Disabling some cookies may affect certain website functions.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include secure website connections, access controls, trusted service providers and appropriate administrative safeguards.
Although we work to protect your personal data, no method of online transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the type of information and applicable legal requirements.
For example:
- Order and transaction records may be retained to satisfy applicable tax, accounting and contractual obligations.
- Customer service records may be retained as necessary to resolve enquiries, complaints or disputes.
- Marketing information may be retained until you withdraw consent, unsubscribe or we no longer have a lawful basis to retain it.
- Technical and analytical information may be retained according to applicable operational requirements and service-provider settings.
When information is no longer required, we will delete, anonymise or securely dispose of it, unless further retention is legally required.
8. Your Data Protection Rights
Under UK data protection legislation, you may have the following rights, depending on the circumstances:
Right of Access
Request information about the personal data we hold about you and obtain a copy.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data in circumstances where the law permits.
Right to Restrict Processing
Request restrictions on how your personal information is processed in certain circumstances.
Right to Data Portability
Request certain personal information in a structured, commonly used and machine-readable format.
Right to Object
You have the right to object to certain processing based on legitimate interests.
You also have the right to object to the use of your personal data for direct marketing at any time.
Rights Relating to Automated Decision-Making
You may have additional rights where decisions producing legal or similarly significant effects are made solely through automated processing.
Right to Withdraw Consent
Where we rely on consent, you may withdraw it at any time.
To exercise your rights, please contact us using the details in Section 13.
We will respond to requests within the timeframes required by applicable law.
9. International Data Transfers
Some third-party providers supporting our website, including Shopify and other technology providers, may process or store personal information outside the United Kingdom.
Where international transfers take place, we will take steps to ensure that appropriate legal protections apply, such as recognised adequacy arrangements or approved contractual safeguards, where required.
You may contact us for further information about relevant transfer safeguards.
10. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites may have their own privacy policies and data collection practices.
Safety Rubber Mats is not responsible for the privacy practices or content of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website and products are intended for general consumers and business customers and are not specifically directed towards children.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website features, legal requirements or data processing practices.
Any revised version will be published on this page with an updated revision date.
Where required by law, we will provide additional notice of material changes.
We encourage customers to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us.
Business Name: Safety Rubber Mats
Website: https://safetyrubbermats.co.uk/
Email: sales@safetyrubbermats.co.uk
Business Address: 9 Fiveacre Close, Thornton Heath, England, CR7 6AS
We will review your enquiry and respond in accordance with applicable data protection requirements.
14. Complaints and Regulatory Authority
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
ICO Website: https://ico.org.uk/
ICO Telephone: 0303 123 1113
Further information about your rights and the complaints process is available on the ICO website.
Safety Rubber Mats is committed to maintaining customer trust through responsible, transparent and secure handling of personal information.
